Package Protection Plan

Overview:
This Package Protection Plan provided by Rodeo Mart offers optional protection for packages against a variety of risks during transit. This Plan is optional and available for deselection at the time of purchase.

1. Coverage

1.1 Damage to Contents: Coverage for physical damage to the contents of the package during transit. Note: Damage limited to the external packaging is excluded.

1.2 Loss of Package: Coverage for packages officially declared lost by the carrier.

1.3 Misdelivered Packages: Coverage for packages confirmed by the carrier as delivered to the wrong address. Misdelivered packages fall into two categories:

• Recovered Packages: If the carrier locates the misdelivered package and it is redelivered to the correct address, the claim will be closed upon successful delivery.

• Lost Packages: If the misdelivered package cannot be recovered, it will be treated as a lost package under this Plan and resolved accordingly.

1.6 Electrical or Mechanical Derangement: Coverage for the malfunction of electronic or mechanical items without visible external damage.

1.7 Incorrect or Missing Items: Coverage for errors such as incorrect or missing items in the shipment that are the fault of Rodeo Mart.

2. Exclusions

2.0 Ground Shipments (Non-Guaranteed Delivery Times):

• No coverage for packages that arrive later than the estimated delivery window for non-guaranteed services (e.g., USPS First Class, UPS Ground).

• Delays due to high volume periods, weather, or operational disruptions are excluded.

2.1 Late Delivery on Guaranteed Services:

• Coverage for late deliveries is limited to guaranteed shipping methods, such as UPS Next Day Air and UPS 2nd Day Air.

• If the guaranteed service arrives later than promised, we will refund the difference between the service paid for and the actual delivery service received.

• Example:
  If you paid for Next Day Air but the package arrives in 2 days, we will refund the difference as if you had ordered 2nd Day Air.

2.2 Package Abandonment or Refusal:

• No coverage for packages abandoned or refused by the recipient.

2.3 Incorrect or Incomplete Address:

• No coverage for issues arising from incorrect or incomplete addresses provided by the customer.

2.4 Packaging Damage Only:

• No coverage for damage that is limited to the external packaging and does not affect the contents.

2.5 Fraudulent Claims:

• No coverage for claims determined to be fraudulent.

2.6 Incorrect Orders:

• No coverage for situations where the customer selects the wrong item, size, color, model, or provides incorrect specifications on custom items.

2.7 Theft of Package: Coverage for packages stolen during transit or upon delivery.

2.8 Weather-Related Damage: Coverage for damage caused by severe weather conditions during transit.

3. Claim Process

3.1 Notification Timeframe:

• Send an email to support@rodeomart.com within 15 days of the shipment date.

3.2 Required Documentation:

• For lost or misdelivered packages, provide and email with your order number and include the tracking number for the package in question.

• For damaged items, include clear photos of the damage and packaging along with your order number and tracking number.

3.3 Submission Method:

• Just send us an email at support@rodeomart.com

4. Settlement of Claims

4.1 Assessment:

• Each claim will be assessed on a case-by-case basis.

4.2 Return of Damaged Products:

• In cases where a claim is approved for damaged products, the customer may be required to return the damaged items to Rodeo Mart.

  • Return shipping costs will be covered by Rodeo Mart.

4.3 Resolution Options:

• Valid claims may be resolved through repair, replacement, or refund, depending on the nature of the claim.

5. Limitations of Liability

5.1 Value Cap:

• Liability is limited to the declared value of the package or the insured amount, whichever is lower.

5.2 Exclusion of Indirect or Consequential Damages:

• This Plan covers only the cost of the insured items themselves. It expressly excludes coverage for any indirect, incidental, or consequential damages, including but not limited to:

  • Lost competition entry fees

  • Missed sponsorship opportunities

  • Business income loss

  • Travel expenses

  • Emotional distress or inconvenience

6. Premiums and Payment

6.1 Cost:

• The premium cost is a pre-calculated percentage of the order value, displayed at checkout.

6.2 Payment Terms:

• Premiums are due at the time of purchase and are non-refundable.

7. General Provisions

7.1 Amendments:

• This Plan may be amended by Rodeo Mart at its discretion without prior notice.